Account/access
Share safe context so the team can triage the issue.
Controlled support
Support for controlled access
Use Eshmere support for workspace, billing, feed, request, suggestion, privacy and bug questions.
HoursMon-Fri, 09:00-17:00 UK
Target1 business day
Account/accessBilling/subscriptionOpportunity feed issueService request issueAI/agent suggestion concern
Controlled-launch noteSupport helps route questions. It does not guarantee procurement outcomes.
Approved support wording
Existing contact channelMonday-Friday, 09:00-17:00 UK time
Target response is within 1 business day. Availability remains controlled-launch support, not emergency cover.
Support categories
Pick the closest route
Categories keep review focused without adding a new ticket backend.
Billing/subscription
Share safe context so the team can triage the issue.
Opportunity feed issue
Share safe context so the team can triage the issue.
Service request issue
Share safe context so the team can triage the issue.
AI/agent suggestion concern
Share safe context so the team can triage the issue.
Data/privacy concern
Share safe context so the team can triage the issue.
Bug report
Share safe context so the team can triage the issue.
What to include
Send enough context, not sensitive documents
Use page names, safe screenshots and a short description. Do not send tender files unless Eshmere has approved a document route.
- Workspace or account context
- What you expected to happen
- What actually happened
- Any safe screenshot or page name
- Urgency and next deadline
Response path
Simple routing, human response
Support stays practical and bounded for controlled customers.
01Route
Choose the support category that best fits.
02Review
Eshmere checks context during UK support hours.
03Respond
Target response is within 1 business day.
Start with the existing Eshmere contact channel
No emails or notifications are sent by this page. It links to the current contact route only.