Support Terms
Support availability and response boundary.
Policy summaryControlled-launch information only
01
Support hours are Monday-Friday, 09:00-17:00 UK time.
02
Target response is within 1 business day.
03
Support is not emergency procurement, legal or compliance cover.
04
Support categories include access, billing, feeds, requests, suggestions and privacy.
05
Eshmere may ask for safe context before deeper review.