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ControlledVerified 2026-07-28

Understand billing statuses

Interpret active, controlled, pending and support-managed billing states.

Access
Signed-in workspace member
Result
You can choose the correct billing action without reading internal diagnostics.

Billing statuses describe the customer-visible commercial state.

Key terms

Active
The mapped subscription is current.
Pending
A checkout or provider update has not completed.
Controlled
The change requires a supported review route.
Support managed
The plan state cannot be changed through the current self-serve control.

How to use this

Is the status pending for longer than expected?

YesRefresh once, then prepare a support request with the workspace and approximate time.

NoUse the available billing control.

Important boundary

Billing overviewRead the current plan, subscription record, credits, invoices and billing activity.Understand the current planInterpret the active plan, cadence, currency and subscription state.Compare plansReview customer-facing plan differences without exposing internal package keys.Change a plan safelyUse the supported checkout, Stripe portal or support-managed route.
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