Skip to content
Log in
AvailableVerified 2026-07-28

Resolve billing issues

Troubleshoot current plan, Stripe portal, invoices and service credits.

Access
Signed-in workspace member
Result
The issue is resolved or support receives enough safe context to investigate.

Troubleshoot current plan, Stripe portal, invoices and service credits.

Quick checks

  • Confirm the active workspace.
  • Refresh after provider activity.
  • Compare reservations with active services.
  • Check for a support-managed state.

Resolve the issue

  1. 1
    Plan is missing

    Open Billing from workspace navigation.

  2. 2
    Stripe does not open

    Retry the verified Manage billing in Stripe control once.

  3. 3
    Credit count differs

    Review active and completed service requests.

Contact support

TroubleshootingStart with safe checks for access, stale content, missing controls and failed actions.Resolve access and navigation issuesRestore the correct account, workspace or destination without crossing access boundaries.Resolve opportunity issuesTroubleshoot missing signals, stale sources, saved states and detail loading.Resolve service request issuesTroubleshoot submission, status, clarification and delivery problems.
On this page