Track active service requests

Review managed work that is active, waiting or needs customer input.

Where to find it

Complete the workflow

1. 1
   Open Services

   Start with Active requests.

2. 2
   Choose a request

   Confirm the linked opportunity and service type.

3. 3
   Read the timeline

   Separate Eshmere work from customer actions.

4. 4
   Respond safely

   Provide clarification or approval when requested.

5. 5
   Check the result

   Review delivered output before using it.

Expected result

What does not happen automatically