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ControlledVerified 2026-07-28

Troubleshoot billing

Resolve missing plans, stale states, credit questions and Stripe portal problems.

Access
Signed-in workspace member
Result
You either restore the billing view or provide support with useful safe context.

Start by confirming the workspace and customer-visible billing state.

Quick checks

  • Confirm the active workspace in the switcher.
  • Refresh Billing once after completing Stripe activity.
  • Check whether the action is marked controlled or support managed.
  • Compare reserved credits with Active requests.

Resolve the issue

  1. 1
    Plan or invoice is missing

    Open Billing again from the selected workspace; do not use an old bookmarked workspace URL.

  2. 2
    Stripe portal does not open

    Allow the verified Eshmere route, then retry once.

  3. 3
    Credit count looks wrong

    Review active and completed managed requests before escalating.

Contact support

Billing overviewRead the current plan, subscription record, credits, invoices and billing activity.Understand the current planInterpret the active plan, cadence, currency and subscription state.Compare plansReview customer-facing plan differences without exposing internal package keys.Change a plan safelyUse the supported checkout, Stripe portal or support-managed route.
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