Resolve service request issues

Troubleshoot submission, status, clarification and delivery problems.

Quick checks

• Confirm the request belongs to the active workspace.
• Check Active requests and Completed history.
• Review outstanding customer actions.
• Do not resubmit repeatedly.

Resolve the issue

1. 1
   Submit fails

   Preserve the scope, retry once, then contact support.

2. 2
   Status has not moved

   Check whether customer clarification is required.

3. 3
   Delivery is unclear

   Use the request route to ask a scoped question.

Contact support