Skip to content
AvailableVerified 2026-07-28

Work through Priority Actions

Use Priority Actions to resolve the next customer decision without losing context.

Access
Signed-in workspace member
Result
The selected action opens the route where the decision can be completed.

Priority Actions surfaces customer work that blocks or advances the workspace.

Where to find it

Complete the workflow

  1. 1
    Read the action

    Check the title, status and reason it matters.

  2. 2
    Open the destination

    Use the action button rather than guessing from the summary.

  3. 3
    Review full context

    Confirm source, service or profile details on the destination page.

  4. 4
    Complete or defer

    Make an explicit customer decision and verify the updated state.

Expected result

What does not happen automatically

On this page