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AvailableVerified 2026-07-28

Customer control and approval

Understand which decisions and external actions always stay with the customer.

Access
Signed-in workspace member
Result
Every consequential state change follows an explicit customer action.

Customer control is a product boundary, not merely a disclaimer.

Key terms

Reversible action
A save, dismissal or watchlist decision the customer can revisit.
Approval gate
A point where customer review is required before work continues.
External submission
A buyer-facing action that remains the customer's responsibility.

How to use this

Does the action commit the organisation externally?

YesVerify facts and obtain authorised approval first.

NoUse the reversible workspace control.

Important boundary

How Eshmere intelligence worksFollow the path from customer context and source signals to reviewed next actions.Advisory fit and source coverageUnderstand why a match is useful but never proof of eligibility or complete monitoring.Human review and AI limitationsKnow where AI assistance ends and human responsibility begins.Privacy and workspace boundariesUnderstand how personal accounts, organisations and customer workspaces stay separated.
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